Manage telemetry services

Torrent Suite™ Software uses telemetry services to provide connectivity to the software that allows Thermo Fisher Scientific Technical Support personnel to perform remote troubleshooting on request. Telemetry services also report anonymous usage statistics to Thermo Fisher Scientific.

The telemetry services used with the software are:

  • Axeda™ Remote System Monitoring agent (Axeda™ RSM agent)

  • Deep Laser

To enable or disable these telemetry services, click (Settings) > Services, then scroll down to the Telemetry Services section.

Disabling telemetry services stops all Connect integration and makes remote support more difficult.