Deep Laser

When there is a problem with a sequencer or the Ion Torrent™ Server or Torrent Suite™ Software, Deep Laser telemetry service allows Thermo Fisher Scientific Technical Support personnel to remotely troubleshoot the problem.

Telemetry services are enabled by default. When enabled, connectivity to Connect is allowed in order to transfer support archived files to Thermo Fisher Scientific technical support staff to perform remote troubleshooting. Anonymous usage statistics are also reported to Thermo Fisher Scientific.

Disabling telemetry services stops all Connect integration and may make remote support more difficult. You can disable telemetry services on the System Services screen in the Telemetry Services section. Disabling telemetry services disables both Deep Laser and Axeda™ RSM agent.

For assistance, contact your local Field Service Engineer.