Get technical support files for a completed run

You can view the report log when troubleshooting a completed run. If you need further assistance after viewing the report log, you can generate a customer support archive that you can share with technical support for assistance.

  1. In the Data tab, click Completed Runs & Reports, then click the Report Name link to open the report of interest.
  2. In the left navigation menu, click Details, or scroll to the Details section of the run report, then click the Support tab.
  3. Click View the report log to see a list of errors.
  4. If you are unable to resolve an issue using the report log, click Download to download a customer support archive. This is a compressed directory that contains a PDF and HTML version of the run report, and logs that can be used for troubleshooting.
  5. (Optional) Email the customer support archive to your local Field Service Engineer or Technical Support representative. If you would like to be able to upload the customer support archive directly, ask your Field Service Engineer how to enable the Customer Support Archive function.
Related Topics
Parent topic: Troubleshoot Torrent Suite™ Software