Axeda™ RSM agent overview

The Axeda™ Remote System Monitoring agent (Axeda™ RSM agent) is a software component that is installed automatically on the Ion Torrent™ Server and Ion S5™, Ion PGM™, and Ion Proton™, and Ion GeneStudio™ S5 Systems through the software update process.

Approximately every 60 seconds, the Axeda™ RSM agent sends a heartbeat message to Thermo Fisher Scientific. This information is used to track the deployment and software configuration of machines in the field.

Data is collected in the Axeda™ monitoring database, where Thermo Fisher Scientific Technical Support personnel can review the information that agents collect. Because the heartbeat message is sent many times an hour, Technical Support can quickly see the following:

• If a machine is online

• The software versions in use

• Some technical details about the instrument such as temperature and hard drive status.

The agent also allows Thermo Fisher Scientific personnel to remotely access the Ion S5™, Ion PGM™, Ion Proton™, and Ion GeneStudio™ S5 Systems and the Torrent Suite™ Software, which is required for system support. Without remote access, Thermo Fisher Scientific Field Application Scientists cannot access, view, and troubleshoot problems regarding machine performance.