Troubleshoot and configure the time service

The Ion Torrent™ Server uses the Linux™ Network Time Protocol (NTP) program to synchronize its time with another time server. By default, the Ion Torrent™ Server is configured to synchronize its time service to a trusted time service on the Internet. This configuration requires that the network configuration allows the NTP network protocol to connect to that time service on the Internet.

The Ion Torrent™ Server can also act as a time server for Ion PGM™ and Ion Proton™ Systems. However, if the server is not able to synchronize with the trusted time service, it does not act as a time server for the systems (Ion Torrent™ Server does not forward potentially incorrect information to other machines).

If the network configuration is blocking the NTP protocol from reaching the Internet, the Ion Torrent™ Server and the Ion PGM™ and Ion Proton™ Systems cannot synchronize time.

Your site network administrator is probably aware of this connectivity restriction, and it is likely that IT has a time server in the network.