Generate a customer support archive
- Under the Data tab, in the Completed Runs & Reports screen, click the link for your completed analysis run.
- In the Run Summary, click the Plugin Summary link, or scroll down to the Plugin Summary section.
- Click the Support tab, then click Download.
A compressed archive is downloaded to the directory location that you specified to download files from the browser. This location depends on your browser settings. You can attach this archive to an email to send to Customer Support.
Ion Torrent™ Server cannot access the customer support server automatically. If you would like to upload files directly, contact your local Field Service Engineer and ask how to enable the customer support archive upload for your Ion Torrent™ Server.